If you have sent a test email using Campaigns but have not yet received the test in your mailbox, there could be several causes preventing delivery.
It's important to check a few things first:
Is the sending email account successfully connected in Campaigns? If the email account is disconnected, test emails will not be sent and reconnection is necessary to proceed. You can check this and reconnect your accounts here.
Did the test email bounce? There could be several reasons an email may bounce, if this happens your email will be added to your Unsubscriptions list in Hunter and the cause of the bounce will need to be investigated with your email provider. Please contact us to remove your email from this list in this case before re-trying.
Did the test email land in your SPAM/Junk folder? Emails can sometimes be routed to mailboxes outside of the main inbox, such as SPAM or Junk folders, so it is important to check there for the email.
If none of these seem to be the cause of the issue, you would need to then look into other deliverability issues coming from your mailbox.
While it can always be tricky to spot and fix deliverability issues, to start you can check how your sender reputation is currently doing.
To do so, we suggest using one of these services:
You can also check to ensure your mailbox has SPF and DMARC records set up, as these protocols are crucial to help authenticate your email and improve email deliverability.
If these records have not been set up for your mailbox, we have a guide on how to do so here. Once this step is completed you can re-try sending.
💡Please note that test emails:
Will not be tracked.
The email signature will not be visible.
Certain existing attributes and Custom attributes you've set up will not appear or work properly.
If the issue persists after performing all of the checks above, please don't hesitate to contact us for further troubleshooting.