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Hunter Sequences FAQs

Frequently asked questions about Sequences

Updated today

📤 Sending & Scheduling Emails

How email sequence sending works in Hunter

Email Sequences in Hunter are sent automatically within your chosen sending window and according to your daily sending limit.


The exact timing depends on several factors — like other active email sequences, provider limits (e.g., Gmail, Outlook), and your account’s sending settings.

You can check the status, progression, and next estimated send time of your email sequences directly in the Sequences section. From there, you can also view queued or scheduled emails.

For a full breakdown of sending logic, limits, and your Email Sequences statuses, see: When will my email sequences be sent?


How many emails can I send per day?

Your daily sending limit depends on the type of email account you’ve connected:

  • Gmail / Google Workspace: 400 emails per day

  • Outlook / Microsoft: 250 emails per day

  • SMTP / IMAP (paid plans): 250 emails per day

Hunter sets a default of 15 emails per day to protect your sender reputation. You can increase this gradually in your Sequences Settings once your domain is warmed up.

💡 To send more while maintaining a healthy email reputation, you can connect multiple email accounts on a paid plan


Can I verify my recipient’s email addresses before contacting them?

Yes — you can verify your leads before sending to reduce bounces and protect your email reputation.

You can:

💡 Emails to Invalid leads are never scheduled, no matter the method used.


Can I schedule an email sequence to be sent in the future?

Yes — you can schedule your email sequence to start on a specific day.


Go to your Email Sequence Settings section and enable “Start the sequence on a specific day,” pick your date, and click Save Schedule.

The Sending Window Settings inside an email sequence in Hunter.

Your email sequence will show as Planned until sending begins, and the start date will appear in the All Sequence's overview.

💡 Time zone and seasonal changes are handled automatically.


Will my follow-up emails be sent in the same thread as the initial email?

Yes — follow-ups can be sent in the same email thread as the initial message.
If you leave the follow-up’s subject line blank, it will automatically use the original subject and stay in the same thread.

Screenshot showing the follow-up email setup in Hunter with the subject line left blank.

💡 Whether emails appear grouped also depends on each recipient’s inbox settings (e.g., Gmail or Outlook conversation view). This can’t be controlled within Hunter.


How many follow-ups can I include in an email sequence?

You can send up to 5 follow-ups in each email sequence.


For every follow-up, you can set a waiting period between 1 and 30 days before it’s sent automatically.

💡 If a follow-up falls outside your sending window, Hunter will automatically send it on the next available day included in your schedule.


Why isn’t my email sequence sending emails?

If your email sequence isn’t sending, it’s usually due to its status or settings — for example, the sequence might be paused, outside the sending window, have reached the daily limit, or the email account is disconnected.

Check the email sequences' status in Hunter to identify the reason (e.g., On Hold, Error, Paused) and apply the suggested fix.

💡 Common causes include:

  • Sending window not active

  • Daily sending limit reached

  • Email account disconnected

  • The email sequence is waiting for follow-ups or other sequences to finish


Why am I not receiving the test email?

Hunter allows you to send yourself a test email from the Content section of your email sequence to see how your content will look.

💡 Test emails aren’t tracked and may not display signatures or custom attributes.

Screenshot of Hunter Campaigns showing the “Send test email” button.

If your test email hasn’t arrived, start by checking:

  • That the email address you entered is correct.

  • Your Spam or Junk folder.

  • Whether the test bounced (it may appear in your Unsubscriptions list).

If all looks fine, it could be a deliverability issue with your mailbox or domain. Check your sender reputation or ensure SPF and DMARC records are set up.

To check your deliverability, we suggest using one of these services:

👉 If the issue persists after performing all of the checks above, please don't hesitate to contact us for further troubleshooting.


What are the possible email-sending status errors when connecting an Outlook/Gmail account in Sequences?

If you see an Error status while sending through an Outlook or Gmail account, it usually indicates an issue with your email provider or rate limits.

Below are the most common error codes and how to fix them:

Error Code

Description

Common Causes

Suggested Remedies

400

“The server responded with status 400”

Custom email setup (e.g., hybrid Exchange or non-standard configuration)

Verify your email server setup, review Outlook/Exchange settings, or contact Microsoft support.

429

“The server responded with status 429”

You’ve hit a rate limit - too many requests were made in a short period of time.

Slow your sending rate and volume - check Gmail/Outlook daily sending rate limits.


Is it possible to run A/B tests in Sequences?

While Hunter doesn’t currently include an A/B testing feature, you can create two separate email sequences and split your lead list to test different versions manually.

To save time, you can duplicate an existing email sequence, which copies the email content and follow-ups — just note that the audience is not duplicated.

An email sequence with the option to duplicate the content inside a drop down menu.

💡 We’d love your feedback! Reach out via chat or email (contact@hunter.io) to share how A/B testing could help your workflow — your input goes directly to our Product team.


Why are my email sequences not showing an open rate (or why emails appear unopened?

When the open rate is zero, it typically indicates that open tracking has been deactivated in the Settings section of your email sequence or that no recipient has opened the email yet.

Open tracking is enabled by default when you create a new email sequence.


⚙️ Sequences Settings & Email Management

Is there a way to change the default email sender for email sequences?

Yes — you can change the default email sender in Sequences.

To update it, open your Email Account Settings and click Edit next to the mailbox you want to set as the default.

In the mailbox settings, tick the checkbox to Make this the default sender.

The Email Account Settings inside the Sequences Settings section.

Once saved, this mailbox will be automatically pre-selected when you create a new email sequence.

💡You can only set default senders for mailboxes you own. Accounts connected by other team members can’t be changed.


Can I send emails in Sequences using an alias?

Yes — you can send emails from an alias in Email Sequences if you use Gmail or Google Workspace.

After connecting your email account in Email Account Settings, you can choose any of your Google aliases as the sender.

💡Not supported for Microsoft/Outlook and SMTP connections.

  1. In Email Account Settings, click Edit beside your connected Gmail/Google Workspace account.

    Email Account Settings page with the “Edit” button highlighted for a connected Gmail account.

  2. Open the Send emails from dropdown and choose the alias you want to use.

    The settings for a connected email account in Hunter and how to select the sending email address.

💡To keep in mind:

  • Each connected email account can be linked to one alias.

  • Reply events won’t be tracked — the reply rate will remain 0%.

  • Replies won’t appear in Hunter’s inbox.

  • The alias must be configured as a sender in Google, not just a forwarding address, or it won’t appear in Hunter.


How many email accounts can I connect to send emails?

If you're on one of our All-in-one outreach plans, you can connect email accounts to send cold emails from within Sequences.

The supported types of email providers are:

  • Gmail

  • Google Workspace

  • Outlook

  • Microsoft 365 Business

  • SMTP/IMAP (on a paid plan)

By default, you can connect the following number of email accounts based on the plan you're on:

Free plan

Starter plan

Growth plan

Scale plan

1 Account

3 Accounts

10 Accounts

20 Accounts

💡 This quota is counted at the team level: it's the total number of email accounts that team members can connect to in Sequences.

It is also possible to add additional email accounts to your current plan without having to upgrade to a bigger plan. To learn more: How to add additional email accounts in Sequences.


How to buy additional email account connections for sending email sequences

You can buy additional email account connections for sending email sequences on any paid all-in-one outreach plan, by either adding more accounts to your current plan or upgrading your subscription.

Here's a breakdown of how many email accounts are included per plan and the price to include more:

Hunter Plan

Email accounts included

Buy more email accounts

Max. email accounts connections

Price per additional email account per month

Free

1

❌ Not available

N/A

N/A

Starter

3

✅ Available

Up to 50

$10/10€/8£ per month per account

Growth

10

✅ Available

Up to 50

$10/10€/8£ per month per account

Scale

20

✅ Available

Up to 50

$10/10€/8£ per month per account

Enterprise

50+

✅ Available

Customized

Customized (contact Sales)

👉 Full steps are covered here: How to add or upgrade email accounts in Hunter

  • Sequences access isn’t available on Data Platform plans (no additional email accounts can be added).

  • Standard All-in-One plans support up to 50 email accounts.

  • The Free plan includes 1 email account — adding more requires upgrading.

  • Need more than 50? Contact sales for an Enterprise plan.


Can I connect email accounts with an SMTP connection?

Yes, if you don't have a Google or Microsoft account, you can connect your email account through SMTP/IMAP on all our paid all-in-one outreach plans.

To successfully connect your account with Hunter through an SMTP connection, check this step-by-step guide.



✏️ Content, Formatting & Personalization

How is text formatted in Email Sequences?

In Hunter Sequences, text formatting is kept simple on purpose. Emails use the default font of the recipient’s email client, and custom fonts or sizes aren’t supported to keep cold emails looking natural and personal. For best results, avoid heavy formatting or design elements and keep your message plain and easy to read. More on this here.


Can I track link clicks in my email sequences?

Yes — click tracking is available on all paid All-in-One Outreach plans.

When enabled, you’ll see which recipients clicked a link in your emails and how many times.

In the Emails tab of your email sequence, you can view all recorded clicks. If your message contains multiple links, all clicks are tracked, but it’s not possible to identify which specific link was clicked.

The Emails section inside an email Campaign in Hunter.

Click tracking is enabled by default, but you can turn it off in the Settings tab before launching your email sequence.

Link-tracking option displayed in a campaign’s Settings tab.

💡 If your account is downgraded to the Free plan, click tracking is automatically disabled for all email sequences.


Can I add a link to the images?

You can add images and GIFs to the content of your email sequences if you’re on a paid plan; however, hyperlinking an image isn’t currently supported.

👉 Sequences is designed to keep emails simple and natural, similar to messages sent manually from your inbox.

If adding links to images would be helpful for your workflow, feel free to share your feedback via chat or email at contact@hunter.io — it goes directly to our Product team.


Should I add an unsubscribe link to my emails?

Yes — you should always include an unsubscribe link in your email sequences.

It helps you stay compliant (GDPR, CAN-SPAM), protects deliverability, and lets recipients opt out easily.

Hunter also detects unsubscribe replies automatically. If a recipient replies with phrases like “unsubscribe” or “remove me” in the first 100 characters, they’re instantly marked as Unsubscribed.

Once a contact is unsubscribed, Hunter automatically:

  • Blocks all future emails to that contact

  • Ensures their choice is respected.


📊 Email Sequence Monitoring & Troubleshooting

What does the status “Successful” mean

“Successful” is a manual status you can apply to a recipient when the goal of your outreach has been achieved.

It’s useful for marking positive outcomes—such as a conversion, a good reply, or a booked call—and for distinguishing them from “not interested” replies.

💡Setting a recipient to Successful stops all remaining follow-ups for that lead.


How to filter to see only email sequences created by me?

You can filter your email sequences by team member or email account.

In the All Sequences section, use the Team members or Email accounts filters to display only the email sequences created by a specific user or sent from a specific connected mailbox.

This is a multi-select filter, so you can choose one or several team members at once.

Overview of the All Sequences section with the Team members filter highlighted.


Can I delete or archive my email sequences?

You can remove email sequences from inside your Email Sequence, using the same actions menu. The option you see—Delete or Archive—depends on whether the email sequence has been launched or not.

Delete or archive an email sequence

Both actions follow the same steps:

  1. Go to Sequences in the sidebar.

  2. Go into the email sequence you want to remove from your main view.

  3. Click on the small arrow beside the email sequence's name.

  4. Choose the option displayed:

    • Delete → appears only for draft (not launched) email sequences.

    • Archive → appears only for launched email sequences.

  5. Confirm the action in the warning message.

Dropdown menu inside an email sequence with the option to delete an email sequence.

What are sending statuses in email sequences?

Sending statuses show the progress of your outreach for each recipient—whether an email was sent, opened, clicked, replied to, or if there were delivery issues.

You can view and filter these statuses in your email sequences' Emails and Audience tabs, as well as in the Leads section.

For the full list of statuses and what each one means, see the complete guide: Email sequences sending statuses.

Does Hunter detect out-of-office replies?

Yes. Hunter automatically detects out-of-office or automatic replies in your email sequences.

When an automatic reply is received, Hunter:

  • Identifies it based on common phrases within the first 500 characters (like “out of office” or “on vacation”).

  • Applies an “Out of Office” tag in your Sequences Inbox.

  • Keeps the sending status as “Sent”, since it’s not a real reply.

You can view all tagged replies in your Inbox and choose to pause or resume follow-ups for those recipients.

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