Running out of credits on a Data Platform plan

Data Platform plans are designed for API-only usage and follow a 12-month billing cycle.

They work a little differently from our All-in-one outreach plans when it comes to topping up credits as you can purchase new credit at any time.

This article walks through what to expect and how to get more credits when you need them.

Unlike All-in-One Outreach plans, Data Platform plans don’t support additional credit packs or automatic credit top-ups when your balance runs low.

Instead, you can simply purchase a new Data Platform plan at any time from our pricing page. Any unused credits from your current plan will roll over to the new one.

You'll automatically receive a notification email when your usage reaches 80% of your plan's credit limit. This gives you time to plan your next purchase before running out.

You can also monitor your usage in real time from your Dashboard or via the API.

When you're ready to top up you can follow the steps below, and no worries about any remaining credits! Any unused credits from your previous plan, will roll over into a separate credit pack, valid for 12 months, in addition to the credits included in your new plan.

Your new plan starts immediately, and your 12-month cycle resets from the new purchase date.

Any credits left from your current Data Platform plan are not lost. They're automatically carried over as an extra pack and remain available for the full duration of your new plan (12 months).

This means you can purchase a new plan whenever it makes sense for you, without worrying about losing what you've already paid for.

Data Platform plans include volume discounts, so the more credits you purchase upfront, the lower your cost per credit.

If you regularly exceed your current allowance, upgrading to a larger plan is more cost-effective than purchasing smaller plans multiple times.

You can compare credit volumes and per-credit pricing on the Data Platform pricing page.

For volumes above 1,000,000 credits or custom requirements, please reach out so we can connect you with our sales team to tailor a plan to your needs.