You are free to upgrade or downgrade your subscription at any time based on your needs, including in the middle of a billing cycle.
Please note however that if you are on an Enterprise plan, you will need to reach out to your account manager or the support team to upgrade or downgrade.
Upgrading or downgrading your plan
Downgrading does not involve transitioning to a Free Plan, cancelling, or pausing a subscription.
👉 To upgrade or downgrade your plan, go to the Subscription section and click on the Change my plan button:
You will be redirected to our pricing page, where you can select the plan you'd like to upgrade or downgrade to:
👉 You will be charged for the new plan, and any leftover credits from your current paid plan will be automatically carried over as an extra pack available for 3 months on a monthly plan. For yearly plans instead, the extra pack is available until the end of the previous yearly period or for 3 months, whichever is the highest.
During the checkout process, you also have the option to Add additional email accounts (in addition to those included in your plan) to send emails from in Campaigns:
💡 When you upgrade or downgrade your plan, you will be charged the full price of the new plan, and a new monthly (or yearly) billing cycle begins.