Billing and Payment
Does Hunter charge VAT?
Does Hunter charge VAT?
No, Hunter does not charge VAT. We're registered in the United States, so all our pricing is VAT-free, regardless of your business location.
However, we do have to collect and remit Sales Tax for certain US states. Learn more here.
If you have additional questions regarding billing or taxation, please contact us, we’re happy to help!
How does Hunter handle sales tax?
How does Hunter handle sales tax?
Following a decision by the US Supreme Court (South Dakota v. Wayfair, Inc.), Hunter is now required to collect and remit Sales Tax. This decision applies even if we don't have a physical presence in a State.
Sales tax requirements vary significantly by state:
Not all states currently enforce sales tax collection for online services.
Among states that do, some specifically exclude SaaS (Software as a Service) from taxation.
Thresholds for tax collection also vary by state, and we are only required to collect sales tax once we surpass these individual state thresholds.
At Hunter, we simplify this process for you. Before each subscription or renewal, we automatically check applicable sales tax rates based on your business location and update your invoice accordingly.
If you have any questions or need further assistance regarding sales tax, please don't hesitate to contact us. We'll be happy to help!
What payment methods does Hunter accept?
What payment methods does Hunter accept?
All plans in Hunter, including our All-in-one outreach platform plans and Data Platform plans, are recurring subscriptions.
Your payment method on file will be automatically charged monthly or annually, depending on your billing cycle.
Payments on Hunter are securely processed through Stripe, a trusted, industry-leading online payment provider. Stripe ensures a smooth and secure checkout experience, accepting most major credit and debit cards, including:
American Express
China UnionPay (CUP)
Discover & Diners
Japan Credit Bureau (JCB)
Mastercard
Visa
You can easily upgrade to a monthly, yearly All in one outreach plan, or Data Platform plan in the Subscription section of your account or from our pricing page.
Need more assistance? Please don't hesitate to contact us. We'll be happy to help!
What currencies does Hunter support?
What currencies does Hunter support?
Hunter currently supports payments in three currencies: USD, EUR, and GBP. The appropriate currency is automatically selected based on your billing address provided during checkout. This ensures you have a localized and seamless payment experience, no matter where you’re located.
If you have further questions about payments or currencies, please contact us. We’re happy to assist you!
How does billing work for customers registered in India?
How does billing work for customers registered in India?
To comply with Indian regulations, we require customers registered in India to provide their business' GSTIN when purchasing a paid subscription on Hunter. Because Hunter is a B2B service, consumers without a valid GSTIN will not be able to make a purchase.
On your invoices, you'll be able to see your GSTIN and a mention indicating that taxes should be paid on a reverse charge basis. Please note that you're responsible for paying those taxes.
Our Terms of Service include a section dedicated to customers registered in India, which you can find here.
My payment was declined, what should I do?
My payment was declined, what should I do?
If your payment is declined, it’s typically due to a decision made by your bank or card issuer. While we can’t override these decisions, here are steps you can take to resolve the issue quickly:
Verify all payment details: Ensure your CVC, cardholder name, and billing address exactly match your bank’s records.
Ensure you have enough funds or aren't hitting a spending limit.
Try another card: If possible, attempt the transaction with a different credit or debit card.
Contact your bank: Reach out to your bank or card issuer to authorize future payments and resolve potential restrictions.
If you need assistance with the payment, do not hesitate to contact us.
Can I cancel my Hunter subscription?
Can I cancel my Hunter subscription?
Yes, if you’re the subscription owner, you can cancel your plan renewal anytime from the Subscription section in your account settings. After cancelling, you’ll continue to have access to your paid plan and any remaining credits until the end of your current billing period. At that time, your account will automatically revert to Hunter’s Free Plan.
👉 Note: If you’re a team member or admin but not the subscription owner, you won’t see the option to cancel. Only the subscription owner can manage or cancel a subscription.
For more detailed instructions, please see our help article: Cancelling your subscription’s renewal.
💡 Enterprise plans can only be cancelled after the minimum duration stated on your quote. If you’re on an Enterprise plan and need more details, please contact your account manager directly.
Does my subscription end as soon as I cancel it?
Does my subscription end as soon as I cancel it?
No, your subscription remains active until the end of the current billing cycle. After this period, your account automatically moves to the Free Plan.
Can I pause my Hunter subscription?
Can I pause my Hunter subscription?
Yes. If you have a monthly subscription and need to temporarily pause your paid plan, you can easily pause your renewal for 1, 2, or 3 months directly from the Subscription section in your account settings, instead of cancelling it.
When the selected pause period ends, your subscription will automatically resume, and you’ll receive a 30% discount on your first payment after resumption.
Once the timeframe you have selected is over, the subscription will automatically resume with a 30% discount applied to the first payment.
ℹ️ The Pause option isn't available for Enterprise, Data Platform and yearly plans. If you need any further assistance, please contact us at contact@hunter.io.
More on this can be found in our help article: Pausing your subscription's renewal
Can I get a refund?
Can I get a refund?
No. According to our Terms of Service, Hunter subscriptions are non-refundable.
However, you can cancel your subscription at any time through the Subscription section of your account. After cancellation, you’ll retain access to all benefits and credits associated with your paid plan until the current billing cycle ends. At that point, your account will automatically revert to the Free Plan.
For detailed information, please review our Terms of Service, or feel free to contact us if you have further questions.
Plans and Subscription
Which plan is right for me?
Which plan is right for me?
Hunter is an all-in-one outreach platform designed to streamline your entire workflow, from finding companies and verified email addresses to running personalized email campaigns.
Key differences between plans:
All Hunter plans include access to core features essential to your outreach strategy. The primary differences are in:
Search Credits: Used to find professional email addresses.
Verification Credits: Used to verify email addresses.
Email account connections: The number of email accounts you can connect for sending emails.
If you run larger campaigns or do extensive prospecting, you’ll benefit from plans offering higher limits.
💡 API Users: We offer dedicated Data Platform plans tailored specifically for API usage.
Billing Options:
Hunter offers two billing cycles:
Monthly Plans: Flexible; credits reset each month.
Yearly Plans: More convenient with a 30% discount, offering immediate access to credits for the full year without monthly resets.
Plan credits overview:
Credits included in monthly plans:
Monthly plans | Free | Starter | Growth | Scale |
Searches | 25 | 500 | 5,000 | 10,000 |
Verifications | 50 | 1,000 | 10,000 | 10,000 |
Credits included in yearly plans:
Yearly plans | Free | Starter | Growth | Scale |
Searches | 25 p/month | 6,000 | 60,000 | 120,000 |
Verifications | 50 p/month | 12,000 | 120,000 | 120,000 |
Credits over quota: Once you reach your monthly or yearly credits quota, you can continue finding and verifying emails at a predetermined unit price until your billing cycle renews. Learn how credits are counted.
Email account connections
Each plan includes a set number of email account connections for sending email campaigns. Additional mailboxes can be purchased as needed.
Plans | Free | Starter | Growth | Scale |
Email account connections | 1 | 3 | 10 | 20 |
Recipients per campaign | 500 | 2,500 | 5,000 | 15,000 |
How to choose the right plan
Consider these three key factors to determine the best Hunter plan for your needs:
Estimate your outreach volume: Consider the monthly number of companies or contacts you plan to find and verify. Choose a plan that matches your projected search and verification credit needs.
Consider your usage duration: For flexibility, opt for monthly plans you can cancel anytime. If planning for long-term use, choose yearly plans to benefit from cost savings and upfront access to annual credits.
Evaluate your email outreach strategy: Estimate how many emails you intend to send daily and how many email accounts you'll require. This helps ensure your chosen plan aligns with your campaign scale and email sending needs.
For a complete breakdown of each plan’s features, visit our Plans & Pricing page.
👉Still unsure? Feel free to contact our support team - we're always happy to help you find the perfect plan!
Does Hunter offer a free trial or a free plan?
Does Hunter offer a free trial or a free plan?
Yes! Hunter offers a completely Free Plan, giving you monthly access to:
25 Search Credits (for finding email addresses)
50 Verification Credits (for verifying email addresses)
Hunter Campaigns, our cold email tool, connect your email account, send and track messages, and set up automated follow-ups at no additional cost.
Your Free Plan automatically renews every month, and you can use it for as long as you’d like, completely free of charge.
👉 Sign up now to start using your Free Plan today!
What is the difference between monthly and yearly plans?
What is the difference between monthly and yearly plans?
Here's a quick overview of our different subscription terms and their benefits:
🗓️ Yearly plans
Yearly billing plans have a 12-month commitment and a single billing at the start of the plan. They are great for users who need Hunter for a bit longer than a month and are looking for a cheaper and more flexible option. They are particularly useful for users who might not need many credits in certain months but may require more credits in others.
Some of the key advantages of our yearly plans include:
Credits duration: are immediately available for the entire year.
Credits expiration: credits do not expire monthly but only at the end of the 12-month billing cycle.
Credits over quota: available.
Pause option: not available.
Upgrade/downgrade: can be upgraded or downgraded at any time and the cost of the new plan is billed. Unused credits are rolled over in an extra pack for 3 months if you switch to a monthly plan or 12 months if you switch to a yearly plan.
Saving: 30% reduction compared to monthly plans - reflected on the pricing page.
Team: can be shared with unlimited team members at no extra cost.
🗓️ Monthly plans
A monthly billing plan also has its advantages. While this type of subscription is a bit more expensive in the long term, it has no commitment and can be cancelled or paused at any time. We would recommend a monthly plan for users who are not ready to commit to a full year or need Hunter for smaller projects.
Credits duration: credits are available for 1 month.
Credits expiration: credits will expire at the end of the monthly billing cycle.
Credits over quota: available.
Pause option: a monthly plan can be paused anytime and restored with a 30% discount applied to the first renewal.
Upgrade/downgrade: can be upgraded or downgraded at any time and the cost of the new plan is billed. Unused credits are rolled over in an extra pack for 3 months if you switch to a monthly plan or 12 months if you switch to a yearly plan.
Saving: no discounts applied.
Team: can be shared with unlimited team members at no extra cost.
👉 Are you still unsure which plan to choose? Feel free to contact us. We're happy to advise you and share more!
Can I buy additional credits for my plan
Can I buy additional credits for my plan
Depending on your type of plan, a Data Platform plan or an All-in-one outreach platform subscription plan, you have different options for accessing more Search or Verification Credits.
📦 All-in-one outreach platform plans:
Each of our All-in-one outreach platform subscription plans includes access to additional Credits over quota, allowing you to use extra Search and Verification Credits without upgrading your plan.
👉 Credits over quota access needs to be allowed during the checkout process or enabled in the Subscription section of your account.
They're activated once you reach your plan's credit limit. You will be charged either at the end of the billing cycle or when the plan's threshold is reached, whichever comes first. More on Credits over quota can be found HERE.
⚙️ Data Platform plans:
You can renew your Data Platform plan at any time or purchase additional Search or Verification Credits as needed from the pricing page or through the "Change my plan" option in the Subscription section of your account.
Any unused credits from your previous plan will roll over into an extra pack, which will expire at the end of the new billing period.
More about Data Platform plans can be found HERE.
Can I purchase Hunter just for one month?
Can I purchase Hunter just for one month?
Our plans renew monthly or yearly. However, you can also use our service for only one month.
👉 To do that, simply subscribe to a Monthly paid plan from the Subscription section in your Dashboard or our Pricing page. Once subscribed, you can immediately cancel your plan.
To stop the auto-renewal, click on Cancel in the Status section of the Subscription
After that, you won't be charged again and will keep unused requests until the end of your billing period.
Can I purchase Search or Verification credits only?
Can I purchase Search or Verification credits only?
Only Data Platform plans designed for API usage can be tailored to your exact credit needs. These plans don’t include access to the full Hunter platform and are specifically built for API and bulk usage. More on Data Platform plans here.
Our standard plans include a set amount of Search and Verification credits. After reaching your quota, you’ll start using credits over quota at a fixed price if this option is enabled on your account. More on credits over quota here.
How many team members can I share my plan with?
How many team members can I share my plan with?
Your Hunter subscription (Free plan included) can be shared with unlimited users at no additional cost. All team members will share the credits and benefits included in your subscription as well as your resources. More on Team Management here.
Do you offer a pay-as-you-go plan?
Do you offer a pay-as-you-go plan?
No, Hunter currently does not offer a dedicated Pay-As-You-Go plan. However, depending on your current subscription—whether it’s the all-in-one Outreach Platform plan or the Data Platform plan—you can access additional credits once your quota is reached. This allows you to continue using the service on a pay-as-you-go basis beyond your included monthly credits.
Learn how to access further credits here.
Can I switch, upgrade or downgrade my subscription?
Can I switch, upgrade or downgrade my subscription?
You are free to upgrade or downgrade your subscription at any time based on your needs, including when you are in the middle of a billing cycle.
👉 You will be charged for the new plan, and any leftover credits from your current paid plan will be automatically carried over as an extra pack of credits:
Available for 3 months when subscribing to a monthly plan.
Available for 12 months when subscribing to a yearly plan.
Please note however that if you are on an Enterprise plan, you will need to reach out to your account manager or the support team to upgrade or downgrade.
Learn more about how to upgrade or downgrade your plan here.