If a sequence isn’t sending, it’s usually because of one of the reasons below. Start by checking the sequence "Status" and “Current state” in the Sequences list.
💡 If you want a quick reference for what each sequence status means (Draft, Planned, Active, Paused, Error, etc.), read more here.
If you want to understand how Hunter schedules sends (queue, sending window, daily limits, rotation), read more here.
1. Sequence is paused or completed
What you’ll see: Paused or Completed
Why it happens:
Paused: sending stops until you resume the sequence.
Completed: the sequence finished sending to all current recipients.
How to fix:
If Paused: open the sequence and click the toggle next to the Paused status to resume it.
If Completed: add new recipients. The sequence will send to new recipients automatically (evergreen sequence).
2. Outside of the Sending Window
What you’ll see: Active + when emails will be sent
Why it happens:
Your sequence is configured to send only on specific days/hours and it’s currently outside that window. If you want to keep the window as-is, wait until the next allowed time.
How to fix:
Open the sequence → Settings → adjust the sending window → Save schedule.
3. Daily sending limit Reached
What you'll see: Active – Daily limit reached (resumes on {resume_date})
Why it happens: The email account reached its daily send limit.
How to fix:
Go to Email Accounts Center and and increase the daily limit (recommended: start low on new accounts and increase gradually).
Or wait for the daily limit to reset.
🕒 The daily sending limit resets at midnight (00:00 AM) based on the account’s time zone.
4. Sequence is preparing
What you'll see: Preparing
Why it happens: New sequences may take a short time to prepare and schedule emails.
How to fix: No action needed. Wait a few minutes and refresh.
5. Sending account disconnected
What you'll see: Error – One or more email accounts have been disconnected
Why it happens: One or more connected email accounts lost their connection.
How to fix:
Go to Email Accounts Center.
Click Reconnect for the affected account(s) and complete the flow
Once reconnected, sending resumes automatically (unless the sequence is paused).
6. No email account assigned to the sequence
What you'll see: Paused
Why it happens: No sender account is selected for this sequence.
How to fix::
Open the sequence → Settings
In Sender accounts, select one or more email accounts (or connect a new one)
Sending resumes automatically (unless paused).
7. Other sequences are sending first
What you'll see: Active – Waiting for other sequences
Why it happens: Another sequence using the same sending account is ahead in the sending queue. Older queued emails are typically sent first to keep scheduling predictable.
How to fix:
If this sequence is urgent, pause other sequences using the same sending account.
Alternatively, add another sending account (or enable rotation) so Hunter has more capacity.
ℹ️ Useful resources to organize your sequences sending:
8. Follow-ups are not due yet
What you'll see: Active – Next follow-up in X days
Why it happens: Follow-ups are sent after the delay you set between steps. Hunter schedules the next message once the full delay has passed, and only sends it inside your sending window.
💡 Example: If the first email is sent on June 26 at 15:45 and step 2 is set to “2 days after previous email”, the follow-up becomes eligible on June 28 at 15:45 (then sends at that time or the next allowed window)
How to fix: No action needed. If you want follow-ups to go sooner, reduce the step delay.
Still need help?
If you’re not sure what’s blocking sends, contact Support and include:
the sequence URL
the sequence status you see (Draft/Planned/Active/Paused/Error/Preparing/Completed)
a screenshot of the queue / “next send” area
the sender account name and daily limit
Reach us at contact@hunter.io or via live chat.