If you're getting an "Access Denied" error, this means Hunter detected some fraudulent activity on your network. This could include excessive requests from the same network, the creation of duplicate accounts, or attempts to share accounts among multiple users. Hunter employs these security measures to protect user data and ensure compliance with their one-account-per-user policy. However, this doesn't necessarily mean that you (or your team) did this.
Access issues may also stem from multiple detected accounts, VPN usage, corporate network settings, or temporary network outages, which trigger the same type of error.
If your account has been blocked, you'll need to investigate and resolve the issue by contacting Hunter's support team.
Before reaching out, ensure you’ve tried basic troubleshooting steps, such as:
Disabling any VPNs being used
Verifying the correct account credentials
Confirming you have not created multiple accounts
When contacting Hunter support, provide key information including the email linked to your account and any specific error messages you encountered.
This will help the support team assess the situation and guide you through the necessary steps to restore access efficiently, while ensuring compliance with Hunter's Terms of Service.
What happens if a blocked account is never resolved
If a blocked account stays inactive and the block is never resolved, it's automatically removed over time: it's soft-deleted after about 9 months of inactivity, then permanently deleted roughly 3 months after that, for about a year in total from the last activity on the account.
Once the account is permanently deleted, we don't keep the email address or phone number on file. We only keep a one-way fingerprint of them (it can't be turned back into the original email or number), used solely to stop the same email or phone number from being used to open a new account.