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Email accounts center

Learn how to navigate and use the Email Account Center to manage your connected sender accounts in Hunter Sequences.

The Email accounts center is where you manage all of your connected sender accounts in one place. From here you can review account status, monitor sending activity, check health scores, and take action on individual or multiple accounts.

You'll find the Email Account Center in the Sequences navigation panel.

Email accounts center in Sequences

Within the Email accounts center, we have a few different sections full of information. This guide will help you navigate each section.


Overview bar

At the top of the page, three panels give you a snapshot of your setup:

Global Health Score

A score out of 100 that reflects the overall sending health of your connected accounts. If the score drops, it means something needs attention. See Global Health — Check and improve your sender health for a full guide on how to use it.

Global health score in Sequences

Sending limits

Shows daily sent and scheduled emails across your connected accounts, so you can see at a glance how close you are to your limits.

Sending limits in Sequences

Deliverability Guard

Surfaces active warnings about your domains or email accounts that need action, such as authentication issues or reputation concerns.

Deliverability guard in Sequences

Global Health Score and Deliverability Guard are available to paid users on any All-in-one Outreach Platform plan.


Add an email account

To add a new sending account, click + Add email account at the top right of the page. You'll be prompted to choose between two options.

The main table lists all of your connected email accounts with the following information.

  1. Sender name: The name recipients see when they receive your email. See Manage your email account settings to learn how to change it.

  2. Status: The current state of the account. Possible values include Ready to send, Disconnected, Permissions Required, Daily Limit Reached, Provider Limit Reached, Paused, Warming Up, Warming Up Locked, Progressive sending, Needs protection, Protection Active, Limited, and Inactive. See the full status reference table below.

  3. Protection: Whether Inbox Protection is enabled for this account.

  4. Sends/limit: A capacity bar showing today's sent emails against the account's daily sending limit. Hover over the bar to see exact numbers.

  5. Scheduled: How many emails are scheduled for this email account.

  6. Health: The individual health score for this account. Hover over the heart icon and click to trigger a new check directly from the table.

Email accounts with Inbox Protection active and still in the warm-up phase will appear greyed out in the sequence creation flow. See Inbox Protection: warm up and protect your sender reputation for details.


Email account statuses

Status

When it appears

What it means

Ready to send

Account is connected and able to send.

This email account is ready to send emails.

Disconnected

This email account is disconnected and can't send emails. Reconnect it to continue sending.

SMTP/IMAP accounts may be moved to this state if a temporary server issue cannot be resolved. For more information about these errors and how to reconnect your account, see the SMTP/IMAP connection errors – Troubleshooting Guide

Permissions Required

The account needs additional OAuth permissions to send.

This email account requires permissions to send emails. Reconnect it to continue sending.

Daily Limit Reached

The account has hit its daily sending limit; sending resumes the next day.

This email account has reached its daily sending capacity. Sending will reset tomorrow.

Provider Limit Reached

The provider (Gmail, Outlook, etc.) has blocked further sends.

This email account has reached its provider's sending limit and is not ready to send emails.

Paused

The account has been manually paused.

This email account is paused and is not ready to send emails.

Warming Up

Inbox Protection warm-up is in progress and sending has been unlocked early.

This email account is warming up, and unlocked. You can send messages, but daily sending limits will be low during warm-up.

Warming Up Locked 🔒

Inbox Protection warm-up is in progress; sending is locked to protect deliverability.

This email account is warming up. To protect deliverability, sending is locked. Unlock sending during warm-up to start sending.

Progressive sending

The account is using Progressive Sending to gradually increase its daily sending limit.

This email account is using progressive sending. Daily sending limits will increase over time.

Needs protection ⚠️

The account is flagged as needing Inbox Protection to ensure deliverability.

This email account needs protection to ensure deliverability.

Protection Active

The 30-day Inbox Protection warm-up has completed and the account has moved into ongoing maintenance mode.

This email account has finished warm-up and is protected by Inbox Protection. It can be used normally in Sequences.

Limited

Inbox Protection was canceled and the account's prepaid billing period has ended.

Inbox Protection is no longer active on this account. Sending isn't blocked, but sender reputation may weaken over time without ongoing protection. Re-enable Inbox Protection anytime from the Inbox Protection tab.

Inactive

A managed email account encountered a provisioning error.

This email account is temporarily unavailable, and sending is paused. Hunter has been notified and is working on a resolution. In most cases, no action is required from you. See Understanding the Inactive status below for details.


Understanding the Inactive status

An Inactive status means Hunter encountered a problem while setting up or maintaining your managed email account. This status only applies to managed email accounts (accounts provisioned through Hunter), not Gmail or Outlook accounts you connected yourself.

In most cases, this is a temporary issue and no action is required. Hunter's team is automatically notified and will work to resolve it. Sending from the affected account is paused while the issue is active; if you have active sequences using it, consider switching them to a different sending account in the meantime.

When your account shows as Inactive, an alert in the account side panel will explain what's happening. There are three types of issues that can trigger this status:

Email account temporarily unavailable

We're having trouble accessing this email account and are working to restore it. No action is required from you right now.

Hunter temporarily lost access to the account due to a configuration issue on our end. Our team has been alerted and will investigate. No action is required from you. If the status persists beyond 3 business days, contact support.

Setup issue detected

We detected an issue with this email account and are actively working on a resolution. No action is required from you.

A configuration problem with your domain was detected. Hunter will investigate and reach out if anything is needed from your side. If the status persists for more than a couple of days, contact support.

Email account unavailable

This email account is no longer available for sending. Contact support for assistance.

The mailbox or its admin account was disabled due to spam activity. This status is permanent. The account cannot be restored. Please contact support to discuss your options.


Filtering

Use the search bar at the top of the table to find a specific email address, or filter by status or health score.


Actions on individual accounts

You can perform several actions on each email account row:

Status

Action button

Behaviour

All rows

Edit (pen icon)

Opens the side panel to edit account details (limit, name, alias, progressive sending).

Disconnected

Reconnect

Triggers the reconnection flow.

Permissions Required

Grant permissions

Re-runs the OAuth permission flow.

Warming Up Locked

Unlock sending during warm-up 🔒

Opens the unlock sending dialog (strongly discouraged during warm-up).

Needs protection

Protect inbox

Opens the Inbox Protection enablement modal.

Inactive

No action available

Open the side panel to view the alert message explaining the issue. Contact support if the status persists.

Click the three-dot menu next to View to run a health check or disconnect the account.


Bulk actions

Select multiple accounts (or all) to run health checks, enable Inbox Protection, edit sender name or sending limits, or disconnect.


Domains tab

Switch to the Domains tab to see the domains associated with your connected accounts.

Domains tab in the Email account center
  • Status: The connection status of the domain. A domain can also show as Inactive when an issue prevents it from being used for sending — see Understanding the Inactive status (domains) below.

  • Email accounts: How many connected accounts use this domain.

  • Health: The domain-level health score.

  • Type: The provider type (e.g., Google Workspace).

Click View on any domain to open its detailed profile and health report.


Understanding the Inactive status (domains)

An Inactive status means a managed domain can't currently be used for sending. It applies only to domains provisioned through Hunter. While a domain is Inactive, sending is paused for every email account on that domain.

Unlike email accounts, the right next step depends on the reason: some issues you can resolve yourself, some are handled by our team, and some are outside anyone's control. When a domain is Inactive, an alert in the domain side panel explains which applies. If you have active sequences using the domain, switch them to a different sending account while the issue is being resolved.

Domain disabled due to an unauthorized redirect

We detected a redirect that doesn't comply with our policies. Update or remove the redirect before this domain can be used again.

You can usually resolve this yourself: remove or correct the redirect, then contact support to request a review. If the redirect is intentional, we may ask you to add a verification DNS record on the target domain to confirm you control it.

Domain disabled due to spam activity

This domain was disabled following a spam abuse investigation. Contact support to check whether it can be restored.

Whether the domain can be restored depends on the complaint. In many cases it can be reinstated after corrective action, such as excluding the recipients who triggered the complaints from your lists. Contact support to review your case.

Domain disabled due to a trademark violation

This domain was disabled due to a trademark violation and is under review.

This is reviewed case by case. If it relates to website content, we may ask you to remove or update the content involved. Severe or unresolvable violations may remain permanent. Contact support for the details of your case.

Domain disabled due to phishing or malware activity

This domain was disabled following a phishing or malware investigation. Contact support to check whether it can be restored.

This is reviewed case by case. You may be asked to remove the flagged content, clean up the domain, or provide confirmation from your security team that the issue is resolved. If the report was a false positive, adding the domain to your monitoring tool's exception list may be enough. Contact support to review your case.

Domain temporarily unavailable (registry hold)

This domain has been placed on hold by the registry. We're aware of the issue and are monitoring it. No action is required from you at this time.

The domain registry placed the domain on hold. Whether it can be restored depends on the registry's reason and its own policies — sometimes it's lifted after the required action, sometimes it's permanent. This is largely outside Hunter's control; we monitor these cases and will update you.

Domain no longer managed by Hunter

This domain was transferred to another registrar and is no longer managed through Hunter.

The domain was transferred to another registrar or delegated outside Hunter, usually at your request, so it's no longer managed here. No action is needed.

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