Account security & access
How many accounts can I create?
How many accounts can I create?
Only one account is permitted per user.
Hunter has a strict one-account-per-user policy to ensure fairness and prevent misuse. Creating multiple accounts is a violation of our Terms of Service.
Why is my email being blocked during sign-up?
Your email may be flagged if it's already linked to an existing account, or if you're signing up from a shared or public device that Hunter's system associates with a duplicate attempt.
If you want to use a different email address, you can update it directly in your Account Settings — no need to create a new account. Note that once an email is changed, the old address can't be reused to register a new account.
What if I deleted my account and want to start fresh?
This can only be done with our help, an account removal will not automatically allow you to create a new account— contact our support team and we'll sort it out.
Why haven't I received a verification email to confirm my account?
Why haven't I received a verification email to confirm my account?
Sometimes, there can be a short delay on our mail server when sending the verification email.
It may also be that your email server has marked it as spam, so please make sure to check your spam folder. You can also add our sender email address, contact@hunter.io, to your contacts or whitelist to help ensure the email is delivered.
If you still don’t receive the verification email after a reasonable amount of time, please contact us or start a new chat so we can help you.
Why do I need to provide a phone verification?
Why do I need to provide a phone verification?
To prevent spam and guarantee the security of newly created accounts, we may require confirming your account by entering your phone number and receive a confirmation message to unlock your account.
Please note, your phone number won't be used in Hunter or provided to any other third party company as stated in our Privacy Policy.
Can I share my account to allow someone else to access it?
Can I share my account to allow someone else to access it?
Sharing your login credentials with other people is against our terms, can create sign-in issues, and is unnecessary since you can add as many team members as you'd like to your account at no extra cost.
If you need to share your plan with other people, you can simply add them from the Team section of your account.
This way, all team members can share the quota included in your subscription as well as your subscription benefits. They will also have access to the shared workspace, including leads lists, bulks, email sequences, and other resources.
As the Owner or Admin, you’ll be able to add or remove team members, monitor each member’s activity and set credit limits.
Password requirements and security rules
Password requirements and security rules
Your password must be at least 8 characters long and include at least one uppercase letter, one lowercase letter, one number, and one special character (e.g. !, #, ;).
It also can't contain your name, email address, or the word "hunter", and can't be a password that has appeared in a known public data breach.
Why is my password being rejected even though it looks strong?
Hunter checks all passwords against known breach databases using Have I Been Pwned. If your password was exposed in a past data breach — even on an unrelated service — it can't be used on Hunter. You'll need to choose a different one.
What makes a good password?
A strong password is long (12+ characters), unique to Hunter, and not based on personal information like names or birthdays. A simple pattern like Password123! meets the technical requirements but is easy to guess — something like Blue!Train7:River is a much stronger choice.
We recommend using a password manager to generate and store secure passwords — it's the easiest way to avoid reusing passwords across services.
👉 To change your password, go to your Account Settings or reset it here.
I forgot my password - how do I reset it?
I forgot my password - how do I reset it?
If you can't remember your password, you can reset it in a few clicks:
Go to the Hunter login page
Click Forgot your password? below the login form
Enter the email address linked to your Hunter account
Check your inbox for a password reset email and follow the link inside
The reset link expires after a short time, so use it promptly. If you don't see the email, check your spam or junk folder.
You can also click here to access “Forgot password link" to reset your password. You should receive an email shortly with the reset instructions.
Still not working? You may have signed up with Google, which means you won’t have a Hunter password.
In that case, please use the Sign in with Google button instead. If you don’t remember your Google credentials, you’ll need to reset them directly through Google.
My account has been blocked and I don't receive the verification code
My account has been blocked and I don't receive the verification code
If your account has been temporarily blocked, it's likely because we detected a sign-in attempt from an unfamiliar location. This is an automatic security measure to protect your account from unauthorized access, if it was you, don't worry, it's easy to resolve.
To confirm it's really you, we send a verification code to the email address linked to your account.
If you're not receiving the code, here are a few things to check:
Look in your spam or junk folder, verification emails can sometimes be filtered automatically
Make sure you're checking the email address linked to your Hunter account
Wait a few minutes and try requesting the code again if it hasn't arrived
Still nothing?
Some email providers or company firewalls block automated emails. If you've checked everywhere and the code still hasn't arrived, contact our support team at contact@hunter.io directly from the email address linked to your Hunter account.
Don't try to create a new account to get around the block, as this may complicate the review process. We'll verify your identity manually and help you regain access as quickly as possible.
Manage your account's settings & preferences
How can I change my account information?
How can I change my account information?
You can update your account details at any time from your Hunter Account Settings
Account information - Update your name, email address, and time zone. If you change your email, you'll receive a confirmation email to the new address (click the link inside to confirm the change).
Password - Set or update the password for your account. If you've forgotten your current password, use the password reset flow instead.
Notifications - Manage your in-app and email notification preferences.
Cookies management - Review and update your cookie preferences for Hunter.
Legal & compliance - Find everything related to your terms of service, DPA, and data policies.
💡 Profile picture tip: Hunter uses Gravatar to retrieve profile pictures. To set or change yours, create or update the image linked to your email address on Gravatar — it will automatically appear on your Hunter account.
How to delete my account?
How to delete my account?
You can delete your Hunter account at any time from your Account Settings.
Go to Settings → Delete account
Follow the on-screen steps to confirm the deletion
Before you delete, keep in mind:
Deleting your account is permanent and cannot be undone
All your data will be removed, including your saved leads, lists, and sequences
If you're on a paid plan, cancel your active paid plan first, then delete your account, to avoid being charged again
Any remaining credits will be lost - we're not able to issue refunds for unused credits after deletion
On a team?
If you're the owner of a team, you'll need to transfer ownership or delete the team before you can delete your account.
If you're thinking of deleting because of a specific issue — billing, usage, or something not working as expected — our support team is happy to help before you make a final decision. Reach out to us at contact@hunter.io.
Where can I see my usage?
Where can I see my usage?
You can track your credit usage at any time from your Hunter account.
Go to your profile → Usage to see a breakdown of the credits you've used across Hunter's tools, including Email Finder, Domain Search, Email Verifier the API and more.
You can also click on Credits usage on the left side to access the Usage section directly or Click here.
What you'll find there:
Your and your teams current credit balance
Credits used during the current billing period
A breakdown of usage by feature and team member.
Learn more about the Usage section here.
How do I unsubscribe from Hunter marketing emails?
How do I unsubscribe from Hunter marketing emails?
If you no longer want to receive marketing emails from Hunter, you have a couple of options.
From any marketing email
The easiest way is to click the Unsubscribe link at the bottom of any marketing email you've received from us. You'll be removed from our mailing list immediately.
From your Account Settings
You can also manage your email preferences directly from your account:
Go to Settings → Notifications
Toggle off the marketing or promotional email options you'd like to stop receiving
Good to know:
Unsubscribing from marketing emails won't affect transactional emails, you'll still receive important account-related messages such as password resets, billing receipts, and verification codes
If you unsubscribed but are still receiving emails, it may take a few days for the change to fully take effect
Still receiving emails after unsubscribing?
Contact our support team from the Hunter Help Center and we'll make sure you're removed right away.
How do I change the email associated with my account?
How do I change the email associated with my account?
You can update your email address at any time from your Account Settings.
Go to your profile on the bottom left → Account → Account information or click here.
Enter your new email address in the email field
Save your changes
Check the inbox of your new email address for a confirmation email and click the link inside to confirm the change
Your email address won't be updated until you confirm it, so make sure the new address is one you have access to.
Didn't receive the confirmation email?
Check your spam or junk folder. If it's not there, go back to your settings and try again, or contact our support team from the Hunter Help Center.
Signed up with Google?
If you use Google to log in, your email address is tied to your Google account and can't be changed directly in Hunter. To update it, you'd need to set up a password first.
How do I manage email notifications from Hunter?
How do I manage email notifications from Hunter?
You can control which email notifications you receive from Hunter directly from your account settings.
Go to Account → Notifications or click here.
Toggle on or off the notifications you want to receive or select the option Turn off all notifications.
Click on Save preferences
Types of notifications you can manage:
Email alerts for activity on your account
In-app notifications
Updates related to your sequences and campaigns
Good to know:
Changes take effect immediately
Turning off email notifications won't affect transactional emails — you'll still receive essential account messages such as billing receipts, password resets, and verification codes, as these can't be disabled
Looking to unsubscribe from marketing emails specifically?
Notification settings cover account-related emails. To opt out of marketing and promotional emails, click the Unsubscribe link at the bottom of any marketing email you've received from Hunter.
Need more help?
If you're still receiving unwanted emails after updating your preferences, contact our support team from the Hunter Help Center.
Manage your Hunter Team
What is Hunter Teams?
What is Hunter Teams?
Hunter Teams lets you collaborate on email finding and outreach with your colleagues — all under one shared account and completely for free.
When you're part of a team, everyone shares a common credit pool, so there's no need to manage separate plans or budgets across individuals.
What you can do with Teams:
Share credits — all team members draw from the same monthly credit balance
Collaborate on leads — share lead lists and saved searches across the team
Manage sequences together — teammates can access and work on shared outreach campaigns
Control access — team owners can invite members, manage roles, and remove users at any time
Good to know:
Each person on the team needs their own Hunter account
Credits are shared across all members, so team usage counts toward the same monthly or yealy balance
Only the team owner can manage the plan and billing
What's the difference between team roles (Owner, Admin, Member)?
What's the difference between team roles (Owner, Admin, Member)?
Hunter Teams has three roles: Owner, Admin, and Member.
Learn more about Team management and how to add members to a team here.
Permission | Owner | Admin | Member |
Use credits and Hunter tools | ✅ | ✅ | ✅ |
Access shared leads, lists, and sequences | ✅ | ✅ | ✅ |
Edit other team member's resources | ✅ | ✅ | ❌ |
Invite and remove members | ✅ | ✅ | ❌ |
Assign and change roles | ✅ | ✅ | ❌ |
Manage billing and subscription | ✅ | ❌ | ❌ |
Edit members credit limits | ✅ | ✅ | ❌ |
ℹ️ There is one Owner per team — the person who created it. Ownerships and roles can be changed in the Team section of any Admin or Owner account.
Will I get charged to add users to my subscription?
Will I get charged to add users to my subscription?
No — adding team members to your Hunter account is completely free.
You can invite as many colleagues as you need without any extra cost per seat. All team members share the same credit pool included in your plan.
Can I set a usage limit for team members?
Can I set a usage limit for team members?
Yes — if you're a Team Owner or Admin, you can set a credit usage quota for each team member to control how many credits they can use.
Quotas can be set when inviting a new member or updated at any time from the Team settings.
Note that on monthly plans the quota resets each month, while on yearly plans it applies to the full 12-month period.
For full instructions, see our dedicated article: Can I set a usage limit for team members?
How do I remove a team member from my account?
How do I remove a team member from my account?
You can remove a team member at any time from your Team settings. You need to be the team Owner or Admin to do this.
Go to Settings → Team
Find the member you want to remove
Click "Remove" next to their name and confirm
Good to know:
Removing a member revokes their access to the team immediately
Any credits they used will still count toward the team's balance — these are not returned upon removal
All resources linked to the team member will remain with the team.
What happens to a team member's data if I remove them?
What happens to a team member's data if I remove them?
When you remove a team member, their access to the team is revoked immediately — but the data they created while part of the team stays in the account.
This includes:
Leads and lists they saved — these remain accessible to the rest of the team
Sequences they created or contributed to — these stay active and can still be managed by other team members
Credits they used — these remain counted against the team's balance and are not returned
The removed member will no longer be able to log in to the team account or access credits or any shared resources.
If the account owner leaves the company, how do we transfer the subscription?
If the account owner leaves the company, how do we transfer the subscription?
If the account owner has left your company, here's how to transfer ownership depending on your situation.
If you're already part of the team
Log in to the former owner's Hunter account
Go to the Teams section
Find the member you want to make the new owner and click "Edit"
Change their role to Owner and confirm
If you're not part of the team
Log in to the former owner's Hunter account
Go to the Teams section and send an invite to yourself
Accept the invite from your own account
Log back in to the former owner's account and follow the steps above to transfer ownership to yourself
Can't access the owner's account?
If you've lost access entirely and can't log in to the former owner's account, contact our support team from the Hunter Help Center — we'll help you verify your identity and transfer the subscription manually.