Every time Hunter charges you, for a subscription renewal, a credit pack, or any add-on, we generate a PDF invoice. You can access all your invoices anytime from your Billing & subscription page, and you can decide where new invoices are emailed.

Where to find your invoices

Go to Account → Billing & subscription
Stay on the Overview tab and scroll down to the Invoices section

You'll see a table listing all your invoices, newest first, with the date, reference number, type (e.g., Subscription creation, Subscription renewal, Manual invoice), amount, and status (Paid, Pending, Failed).

Only the team owner can see and download invoices from this page. Team members won't have access.

Download a single invoice

In the Invoices table, find the invoice you want and click Download on the right. The PDF opens or downloads directly, no extra steps.

Download all your invoices at once

If you need every invoice for accounting or end-of-year reconciliation:

In the Invoices section, click Export all invoices (top-right of the section)
We'll generate a ZIP file containing every invoice on your account in PDF format
The file downloads automatically when ready

The export includes everything: subscription invoices, credit pack invoices, add-on invoices, and any manual invoices issued by our team.

Change the email that receives invoices

By default, invoices are automatically sent to the email address of the subscription owner whenever a charge is processed (renewals, credit packs, etc.). You can change this to send invoices to a different address — for example, your accounting team or a billing inbox.

Go to Account → Billing & subscription → Overview tab
Scroll to the Invoices section
At the top of the section, you'll see: "The invoices are sent to: [email]. Edit"
Click Edit
Enter the new email address
Click Save

The new address takes effect immediately, future invoices will be sent there. You can still download all invoices from your Billing & subscription page regardless of which email receives them.

Only one email address can receive invoices. If you need to send invoices to multiple addresses, set up a forwarding rule in your email client or use a distribution list.

Can't find a specific invoice?

A few things to check:

Make sure you're logged in as the subscription owner. Team members can't see invoices.
Scroll all the way down. Older invoices may be further down the list.
Check the date. Invoices are listed by the date the charge was processed, not your renewal date.
Recent purchase still pending? It can take a few minutes for an invoice to appear after a successful payment.

Still can't find it? Contact our support team, we can look it up directly and re-send it to you.

Need an invoice corrected or reissued?

If you need to:

Add a VAT number or company name to a past invoice
Correct the billing address on an old invoice
Get an invoice reissued in a different format

→ Contact our support team. We can manually reissue invoices when needed.

📘 Note that updating your billing details only changes future invoices automatically. See Add or edit your billing details and payment card.

Frequently asked questions

How long does it take for a new invoice to appear?

Usually within a few minutes of a successful payment. If it's been more than an hour, contact support.

Are invoices automatically emailed to me?

If you have opted in to automatically receive invoices after performing the first payment or by selecting this in the Billing and subscription page, every successful payment generates an invoice that's emailed to the address shown in the Invoices section. You can also download them anytime from the page.

Can I get invoices in a different format (e.g., XLSX, CSV)?

Invoices are PDF only.

Do failed payments generate an invoice?

No, only successful payments produce a final invoice. Failed attempts appear in the table with a "Failed" status but don't have a downloadable PDF until they succeed on retry.

I have an invoice number but don't know which Hunter account it's from.

This is a common situation when an accounting team handles payments across multiple Hunter subscriptions. Contact our support team with the invoice number (or attach the invoice PDF) and we'll match it to the correct account, billing email, and plan. For privacy reasons, we'll need you to confirm your association with the company before sharing account details.