Even after an email sequence has been launched, you can still make changes — but some edits require pausing the sequence first.
Requires pausing first: editing content, subject lines, and follow-up steps.
No pause needed: adding or removing recipients, adding sender accounts, and renaming the sequence.
Learn how to:
Edit the content of your email sequence
ℹ️ This applies to sequences in both Active and Planned states. If your sequence is scheduled to start in the future, you still need to pause it before editing content.
To edit the content of a launched email sequence, you must first pause it.
You can resume as soon as you've finished editing. All changes will apply to any emails that haven't been sent yet.
👉 To edit the content or subject line of your email sequence or any follow-ups, go to the Content section of the sequence and make any relevant changes. Click the Pause button at the top if you have not already done so:
Then, start editing. The system will automatically save the content and apply it to all of your scheduled emails.
Edit single emails in a paused sequence
When editing your sequences, you have full control over your outgoing emails. You can edit them or add some additional personalization.
👉 When editing individual emails, your changes will only apply to the specific email you edit. To do so, go to the Emails section of your email sequence. Here, you can find all of your scheduled, sent, or cancelled emails.
Now, simply edit your content or the subject line and wait for the auto-save. Once a scheduled email has been edited, it will have an Edited tag.
Since you can find all your scheduled, sent, or cancelled emails in the Emails section, we recommend filtering by Email Status - Scheduled only to see the scheduled emails and by Step (First email, 1st Follow-up, 2nd Follow-up, etc.).
You can also search for a specific recipient by entering their email address in the search box on the right.
Add recipients to an active email sequence
You can add additional recipients to an existing and active email sequence, allowing you to send the same messages to new leads without creating a duplicate sequence.
ℹ️ Cancelled recipients cannot be re-added to the same email sequence.
You have different options to do so:
From the Audience section inside your email sequence
To add new leads to an existing email sequence, go to the Audience section inside your sequence, select + Add, and choose one of the three methods explained here: Adding recipients to a sequence.
From the Leads section
You can also add single recipients directly from a People's list or add entire lists.
In the Leads section, select the single lead(s) you want to add by checking the leads or select the entire list by clicking on the checkbox beside the full name column and selecting Select all.
A blue actions menu will pop up, click on Add to sequence
From the Domain Search and Email Finder
You can also add new leads to new or existing email sequences from the Domain Search or Email Finder tool.
Start by searching for your leads and then select Add to sequence. Here you will have the option to add the lead to an existing sequence (select the one from the dropdown menu) or create a new one by clicking on Create a new sequence.
👉 If you are a part of a Team, and you are not an Admin or the Owner of the subscription, keep in mind that you can only add leads to your own sequences and not to sequences created by other Team members.
Remove recipients from an active email sequence
If you want to stop a sequence for specific recipients only, you can cancel their scheduled emails. The recipients will remain in the Audience list, but they won't receive any more emails from that sequence.
To do this:
Go to the Audience step of your sequence.
Use the search bar or filters to find the recipients.
Select the recipients you want to stop emailing.
Click Cancel scheduled emails.
⚠️ Important: This action is non-reversible. Once scheduled emails are canceled, sending cannot be restored for those recipients within the same sequence.
Add a follow-up to an existing email sequence
It is also possible to add follow-up(s) once an email sequence is active. To do that, you need to pause it first, in the top-right corner of the sequence. Then, go to the left side of the Content section, and click on the Add step button.
Once you finish adding your follow-up(s), resume your sequence by toggling it on again.
Remove follow-ups from an active sequence
You can remove follow-ups from a launched sequence under the following conditions:
No follow-up messages have been sent yet.
The email sequence is paused.
There are no additional follow-ups scheduled after the one you wish to delete.
👉 To delete a follow-up:
Pause the sequence.
Navigate to the Content section of your email sequence.
Locate the follow-up you want to remove on the left side and select Delete Step.
💡 If the Remove button is not visible, it indicates that one or more of the above conditions have not been met, and the follow-up cannot be deleted.
Email account rotation: distribute scheduled emails for an active email sequence
It is possible to add additional senders to an active email sequence; you do not even have to pause the sequence first. To use this feature, you will need at least two email accounts to be set up.
ℹ️ Only new recipients or recipients in the email sequence who haven't been scheduled yet will be distributed among the two accounts.
👉 To add an additional email account to send from, go to the "Settings" step of your sequence, click on the "Add account" button, and select the account you wish to add.
Once configured, the emails will be sent out in rotation to the recipients, alternating between the chosen sender email accounts, respecting each account's daily sending limit.
Duplicate an email sequence's content
To duplicate an entire email sequence's content, go to Email Sequences and click on the email sequence you wish to duplicate. Once you're inside the sequence, simply click on the arrow beside the sequence's title to open the dropdown menu and select Duplicate.
You will be automatically redirected to a new email sequence with the same duplicated email content, including any follow-ups you may have received.
ℹ️ By design, the audience will not be duplicated.
Update an email sequence's name
To rename a sequence, go to Email Sequences and click on the sequence you wish to update. Once you're inside the sequence, click the arrow beside the sequence's name and select Rename. Enter the new sequence name and press the Rename button to save your changes.
