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Frequently Asked Questions
Where you can get questions to common questions about Hunter
92 articles
Can I verify a list of emails all at once?
Can I find email addresses from a list of names and companies?
What are the accepted formats for the domains in the bulk functionalities?
Can I use the bulk tools if I’m on a free plan?
Can I find emails from a list of domains or companies?
How to import contacts or companies to enrich data and find emails?Learn how to import contacts or companies to enrich data and find emails in Hunter
Can I filter to see Bulks created by a specific team member?See how to filter the Bulks (Domain Search, Email Finder and Email Verifier) to see only those created by a specific team member.
How is text formatted in Campaigns?More information on text formatting in Campaigns and best practices to compose a cold email
How many recipients can be added to an email campaign?Discover how many recipients you can include in an email campaign
When will my campaign emails be sent?Get insights into all your pending messages and when they will sent out
How can I personalize an email campaign using a custom attribute?
Can I verify my recipients' emails before sending them?
Can I send emails with Hunter?
How many email accounts can I connect to send emails?
Can I track link clicks in my campaigns?
Where can I edit the signature for the emails sent via Hunter?
Can I add a link to the images?Discover whether you can add links to images
How many follow-ups can I include in an Email Campaign?Learn how many follow-up emails you can add to your Campaigns and how to select the waiting period between each follow-up.
How many emails can I send per day?Discover how many emails you can send per day
Is it possible to run A/B tests in campaigns?Can I run an A/B test in Campaigns?
What are the possible email-sending status errors when connecting an Outlook/Gmail account in Campaigns?Discover the errors that can occur when your emails cannot be sent
How to warm up an email account before sending cold emails?Warm up an email account before sending cold emails
Can I connect email senders with an SMTP connection?Is it possible to connect email senders with an SMTP connection?
How to filter to see only campaigns created by me?Find out how to apply the right filter only to see your campaigns or the campaigns of a specific team member.
Why aren't my emails being opened? (Low open rate)How to address a low email open rate
Why is my bounce rate high?What are bounces and how to prevent them: a quick guide.
Adding Recipients to a CampaignHow to add leads to new and existing campaigns
What are the permissions required to use the Chrome extension and Firefox Add-on?
I know my email was read, but MailTracker says it is not. Why?Some common reasons why your emails are not tracked with MailTracker
What are the permissions required to use Hunter's Google Sheets Add-on?
Why does the Email Finder stop working after a while in the Google Sheets Add-on?Find out about the limits of the Add-on
How to uninstall the Chrome Extensions?Learn how to uninstall/remove the Chrome Extensions
How to Uninstall the add-on in Mozilla FirefoxLearn how to uninstall/remove the add-on in Mozilla Firefox
How many accounts can I create?Ensure that you only use one account to comply with our TOS
Why haven't I received a verification email to confirm my account?In case you should have signed up but haven't received the confirmation email
Why do I need to provide a phone verification?Learn how we protect your account while keeping your data secure
Can I share my account to allow someone else to access it?Learn how to invite other colleagues and users to join you in Hunter and share your subscription with them
Password policyThe rules for passwords to ensure Hunter accounts are safe
How do I change the email associated with my account?Learn how you can quickly change the email for your account
How do I change my password?Set a new password for your account
I just paid for a subscription. Why can't I access my account?In case you should see a "Information sent for verification" message after upgrading
Why has my account been blocked or restricted for suspicious behavior?Here's what you should do to access your account
Can I delete my account?We will be sad to see you go but you can do this in a couple of clicks
Edit or remove your data from Hunter
Where can I see my usage?
Can I set a usage limit for team members?Discover how to set usage limits for team members
What is a credit and how is it counted?Find out how search and verification credits are counted in your usage.
Do unused credits from a previous month roll over?Find out what happens with your monthly unused credits.
If a search returns no results, will I lose any credits?
Do credits reset at the beginning of every month?
If I search or verify the same contacts more than once, will I lose credits each time?
What information can I find with the Domain Search?
How does Hunter find the email addresses returned in the Domain Search?
Why doesn't the Domain Search return any results?No results found in the Domain Search? Here are all the reasons why this can happen.
Can I find the email pattern for a specific domain?
Can I filter and search for specific people in a Domain Search?Search by name in a company
Does Hunter allow finding webmail such as Gmail or Outlook?
How many emails can be extracted in the Domain Search?
What does the color next to each email address indicate?
What are the possible verification statuses for an email?Discover how to recognize a valid, invalid, blocked, accept all and unknown email.
What checks are performed on an email with the Email Verifier?How does the Email Verifier work?
How many credits are used to verify an email?
Does an email marked as “valid” have no chance of bouncing?
What is an "accept all" email?
Why can't some emails be verified?
Is there a limit to the email addresses that I can verify?
Can I verify webmail addresses?How to verify gmail.com, yahoo.com and other webmail addresses with Hunter.
Can I import leads into Hunter?
Is it possible to save the same Lead twice?Learn what happens when Hunter identifies a duplicate lead that is already part of your leads list.
Can I verify my leads?How to verify leads in Hunter
Can I move one or multiple leads from one list to another?Learn how to move your leads to another list and how to merge lists.
Can I share my leads with other team members?
Will all my leads be integrated with a new service after connecting it with Hunter?How to ensure your leads are synced to your CRM
Is there a limit for the number of leads that can be imported in CSV file?
How to filter leads by team member?Discover how to filter your leads section only to see the leads created by a specific team member.
Do you offer a trial or a free plan?Discover how you can use Hunter for free
Do you offer a pay-as-you-go plan?Learn more about our overage credits option and how to enable/disable them in your account.
If I cancel my plan early, will I be refunded a partial amount?
Can I renew my current monthly subscription?Available options for renewing subscriptions
Does my subscription end as soon as I cancel it?
How to make a payment for a Monthly or Yearly subscription?Learn how to make a payment for a monthly or yearly subscriptions
Do you offer a non-profit discount?Discounts for non-profit and charity organizations