Frequently Asked Questions

Where you can get questions to common questions about Hunter

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88 articles in this collection
Written by François Grante, Antoine Finkelstein, Bastien Libersa and 1 other

"We failed to verify the email address for reasons outside of our control. We advise you to retry later."

Written by Giovanni
Updated over a week ago

How can I personalize an email campaign using a dynamic attribute?

Written by Giovanni
Updated over a week ago

When will my Campaign emails be sent?

Written by Bastien Libersa
Updated over a week ago

Password policy

The rules for passwords to ensure Hunter accounts are safe

Written by Bastien Libersa
Updated over a week ago

Account Management

How many accounts can I create?

Ensure that you only use one account to comply with our TOS

Written by Giovanni
Updated over a week ago

Why haven't I received a verification email to confirm my account?

In case you should have signed up but haven't received the confirmation email

Written by Giovanni
Updated over a week ago

Who do I need to provide a phone verification?

Learn how we protect your account while keeping your data secure

Written by Giovanni
Updated over a week ago

Can I share my account to allow someone else accessing it?

Learn how to invite other colleagues and users to join you in Hunter and share your subscription with them

Written by Giovanni
Updated over a week ago

How do I change the email associated with my account?

Learn how you can quickly change the email for your account

Written by Giovanni
Updated over a week ago

How do I change my password?

Set a new password for your account

Written by Giovanni
Updated over a week ago

I just paid for a subscription. Why can't I access my account?

In case you should see a "Information sent for verification" message after upgrading

Written by Giovanni
Updated over a week ago

Why has my account been blocked or restricted for a suspicious behavior?

Here's what you should do to access your account

Written by Giovanni
Updated over a week ago

Can I delete my account?

We will be sad to see you go but you can do this in a couple of clicks

Written by Giovanni
Updated over a week ago

Edit or remove your data from Hunter

Written by Giovanni
Updated over a week ago

Where can I see my usage?

Written by Giovanni
Updated over a week ago

Requests

Can I see my usage metrics?

Written by Giovanni
Updated over a week ago

What is a request and how it is counted?

Written by Giovanni
Updated this week

Do unused requests from a previous month carry over?

Written by Giovanni
Updated over a week ago

If a request returns no results, does it count against me?

Written by Giovanni
Updated over a week ago

At what time my request resets?

Written by Giovanni
Updated over a week ago

Do requests reset at the beginning of every month?

Written by Giovanni
Updated over a week ago

What does "requests available insufficient" mean?

Written by Giovanni
Updated over a week ago

Are the same requests, made several times, counted each time?

Written by Giovanni
Updated over a week ago

Does each team member get the number of requests shown on the pricing chart?

Written by Giovanni
Updated over a week ago

Domain Search

What does the Domain Search do?

Written by Giovanni
Updated over a week ago

How does Hunter find the email addresses returned in the Domain Search?

Written by Giovanni
Updated over a week ago

What information can I find with the Domain Search?

Written by Giovanni
Updated over a week ago

Why doesn't the Domain Search return any results?

No results found in the Domain Search? Here are all the reasons why this can happen.

Written by François Grante
Updated over a week ago

Can I find the email pattern for a specific domain?

Written by Giovanni
Updated over a week ago

Can I filter and search for specific people in a Domain Search?

Written by Giovanni
Updated over a week ago

Do I need to provide the domain name only to find emails for it?

Written by Giovanni
Updated over a week ago

Does Hunter allow finding webmail such as Gmail or Outlook?

Written by Giovanni
Updated over a week ago

Is there a limit for the emails that can be extracted in the Domain Search?

Written by Giovanni
Updated over a week ago

Email Verification and Confidence Score

What does the colour next to each email address indicate?

Written by Giovanni
Updated over a week ago

How does the email verification work? Do you send an email to the email address I am verifying?

Written by Giovanni
Updated over a week ago

What checks are performed on an email with the Email Verifier?

Written by Giovanni
Updated over a week ago

How many requests are used to verify an email?

Written by Giovanni
Updated this week

Does an email marked as “deliverable” have no chance of bouncing?

Written by Giovanni
Updated over a week ago

Why an email cannot be verified?

Written by Giovanni
Updated over a week ago

What does it mean when a "server accepts all emails" sent?

Written by Giovanni
Updated over a week ago

Is there a limit to the email addresses that I can verify?

Written by Giovanni
Updated over a week ago

Can I verify webmails addresses?

Written by Giovanni
Updated over a week ago

Email Finder

Why doesn't the Email Finder return any result?

No result found in the Email Finder? Here are the next steps you can follow.

Written by François Grante
Updated over a week ago

Are there compulsory fields to find a specific email in the Email Finder?

Written by Giovanni
Updated over a week ago

Are the emails found in the Email Finder publicly sourced?

Written by Giovanni
Updated over a week ago

Bulk functionalities

Can I verify several emails at once?

Written by Giovanni
Updated over a week ago

Can I find email addresses from a list of names and companies?

Written by Giovanni
Updated over a week ago

Can I see a preview of a Bulk Domain Search file?

Written by Giovanni
Updated over a week ago

What are the accepted formats for the domains in the bulk functionalities?

Written by Giovanni
Updated over a week ago

Is there a limit to the email address that can be exported p/domain?

Written by Giovanni
Updated over a week ago

I need to find emails from a list of multiple domains/companies, can I do that?

Written by Giovanni
Updated over a week ago

Can I use the bulk tools if I’m on a free plan?

Written by Giovanni
Updated over a week ago

Is there a maximum size for a bulk file that I can process in Hunter?

Written by Giovanni
Updated over a week ago

Can I import emails found with the bulk functionalities as leads?

Written by Giovanni
Updated over a week ago

Is it possible to find 1 email p/domain only?

Written by Giovanni
Updated over a week ago

Leads

How can I save an email as a lead?

Written by Giovanni
Updated over a week ago

Can I import leads into Hunter?

Written by Giovanni
Updated over a week ago

How do I delete my leads?

Written by Giovanni
Updated over a week ago

Can I search a specific lead in my saved lists of leads?

Written by Giovanni
Updated over a week ago

Can I move one or multiple leads from one list to another?

Written by Giovanni
Updated over a week ago

Will all my leads be integrated with a new service when I integrate it with Hunter?

Written by Giovanni
Updated over a week ago

Can I share my leads with other team members?

Written by Giovanni
Updated over a week ago

Is there a limit for the number of leads that can be imported in CSV file?

Written by Giovanni
Updated over a week ago

Campaigns

Can I send emails with Hunter?

Written by Giovanni
Updated over a week ago

Can I add an unsubscribe link to the emails sent with Campaigns?

Written by Giovanni
Updated over a week ago

Can I send emails from multiple accounts?

Written by Giovanni
Updated over a week ago

Chrome Extension - Firefox Add-on - Google Sheet Add-on

How can I install Hunter's Chrome Extension?

Written by Giovanni
Updated over a week ago

How do I find email addresses on websites I am visiting with Hunter's Chrome Extension?

Written by Giovanni
Updated over a week ago

Are the Chrome Extension and Firefox Add-on free to use?

Written by Giovanni
Updated over a week ago

What are the permissions required to use the Chrome extension and Firefox Ad-on?

Written by Giovanni
Updated over a week ago

Is Hunter's Chrome Extension open source?

Written by Giovanni
Updated over a week ago

Is there a limit of rows that can be processed in the Sheets Add-on?

Written by Giovanni
Updated over a week ago

Why does the Email Finder stop working after a while in the Google Sheets Add-on?

Written by Giovanni
Updated over a week ago

What are the permissions required to use Hunter's Google Sheet Add-on?

Written by Giovanni
Updated over a week ago

Integrations

Where can I see if a lead has been synchronized after connecting with a new application?

Written by Giovanni
Updated over a week ago

How can I remove an integration?

Written by Giovanni
Updated over a week ago

Can I integrate Hunter with LinkedIn?

Written by Giovanni
Updated over a week ago

API

Is there a request p/second limit?

Written by Giovanni
Updated over a week ago

What is and where I can find my API secret key?

Written by Giovanni
Updated over a week ago

What does it mean if "no user is found with the API key supplied"?

Written by Giovanni
Updated over a week ago

Payments and cancellations

Do you offer a trial or a free plan?

Discover how you can use Hunter for free

Written by Giovanni
Updated over a week ago

Do you offer a pay as you go plan?

Written by Giovanni
Updated over a week ago

If I cancel my plan early, will I be refunded a partial amount?

Written by Giovanni
Updated over a week ago

Can I renew my current monthly subscription?

Written by Giovanni
Updated over a week ago

Does my subscription end as soon as I cancel it?

Written by Giovanni
Updated over a week ago

I had a promo discount, but when I upgraded, it didn’t apply. Why?

Written by Giovanni
Updated over a week ago

Various

Do you have an affiliate program?

Written by Antoine Finkelstein
Updated over a week ago

Do you take feedback for correcting inaccurate emails returned in results?

Written by Giovanni
Updated over a week ago